FREQUENTLY ASKED QUESTIONS
What is Pax?
Pax is an activewear brand with a mission.
At Pax we believe that mental health and wellbeing is intertwined with physical health. Making a commitment to one’s physical well being is paramount to helping one manage their mental health. We aspire to build a community of individuals who strive to not only be physically fit but also mentally fit.
How can I place an order?
Ordering from Pax is easy! Simply browse our website, select the items you love, choose your size and color, and add them to your cart. Follow the checkout process to provide your shipping details and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Rest assured, your payment information is handled with the utmost security.
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order is placed, we are unable to modify or cancel it as our fulfillment process is efficient to ensure timely dispatch. Please double-check your order before confirming the purchase.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package.
What is your return/exchange policy?
We want you to love your purchase! If for any reason you are not satisfied, we accept returns within 14 ****days of receiving your order. Please refer to our "Returns & Exchanges" page on our website for detailed instructions.
Do you offer international shipping?
No, at this time we do offer international shipping
How do I determine my size?
Our website includes a comprehensive size chart to help you find the perfect fit. If you have further questions about sizing, feel free to reach out to our customer service team, and they will be happy to assist you.
How can I stay updated on new arrivals and promotions?
To stay in the loop about our latest collections, promotions, and exclusive offers, subscribe to our newsletter on our website. You can also follow us on social media platforms such as Instagram, Facebook, and Twitter for real-time updates.
How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach out to us through the "Contact Us" page on our website, or send an email to contact@paxfit.co. We aim to respond to all inquiries within 3-5 business days.
We hope these FAQs address your queries. If you need further assistance, feel free to get in touch!